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Return Policy

Refunds or Exchanges We exchange if any product has manufacturing fault, broken or scratched, only at the time of purchase.Original box and all accessories

should be returned as well.If the item is dispatched to you in different city then we will provide the Exchange and the shipping cost which our customer will bear to

send us back.


Warranty procedures and policies vary from manufacturer to manufacturer. Please consult your product manufacturer’s website for more information on warranty

policies or ask us for details.In general, warranty does not cover the following:Accessories, supply items and consumables (e.g. batteries and printer cartridges),

and structural parts (e.g. frames and covers)Software, including the operating system and software, third-party software, or the reloading of software External

causes such as accident, abuse, misuse, or problems with electrical powerServicing not authorized by ManufacturerUsage that is not in accordance with product

instructionsFailure to follow the product instructions or failure to perform preventive maintenanceProblems caused by using accessories, parts, or components not

supplied/approved by ManufacturerProducts with missing or altered Service Tags or serial numbersAcom Distributors acts as a reseller/retailer and warranties are

only covered by the actual manufactures.Warranty period starts from the date of invoice and will be covered to the date of expiry. Warranty period is clearly indicated

on the invoice.If a warranty claim is made at a time when the same product is no longer available, the customer will be required to pay the difference amount for the

current product or model.All warranty claims are sorted out usually within first 10-12 working days. Outbound warranties take a longer period since they need to be

claimed from the nearest location such as Singapore, Dubai.ORIGNAL INVOICE is required to claim any warranty.


Warranty items are received & delivered from 10:00 AM to 4:00PMAll items once sold from the shop, if brought back for any reason even on the same day will be

considered as warranty item. Strictly no hand to hand replacement.We will assume that if you order products from us, you have read the above, understand and

agree to it.